Cancellation
You can cancel Premium at any time from Settings → Premium. Cancellation stops the next renewal; you keep Premium until the end of the period you already paid for.
Refunds
- If you were charged and could not use Premium because of a fault on our side, email us within 7 days of the charge and we will refund it in full.
- If a renewal was charged by mistake, email us within 7 days of the charge and, provided Premium features were not used in that period, we will refund it.
- Other than the cases above, subscription fees are non-refundable, including partial periods after cancellation.
How refunds are paid
Refunds go back to the original payment method through Razorpay, normally within 5–7 business days of approval.
Contact
Write to support@cognitivesquad.com from the email address you sign in with, with the subscription id or payment id from your Razorpay receipt.